Employment

Current Openings

Below are current employment opportunities with Family Health Services. We are always accepting applications for caring individuals to join our growing team!

Family Health Services is an Equal Opportunity Employer and a drug free workplace.

Certified Family Nurse Practitioner

Summary/Objective

Family Health Services is a non-profit, Federally Qualified Health Center (FQHC) providing quality, affordable health care to all. We offer primary care, behavioral health, and dental services at our clinics in Sandusky and Norwalk. We have the unique ability to offer medical services to people from all walks of life to afford high quality health care services.

The Certified Family Nurse Practitioner provides medical services to the patients of Family Health Services in acute care and the clinical office setting in a holistic approach. We offer a competitive salary and benefits package including malpractice insurance coverage. Generous student loan repayment is also available through the NHSC Loan Repayment program, based on a 2-year full-time commitment.

This position works in a team-oriented flexible environment with a commitment to work/life balance.

Candidate must hold a diploma from an accredited School of Advanced Practice Nursing; licensed to practice as a Nurse Practitioner in the State of Ohio with current Nurse Practitioner Certification and a desire to serve the community of patients we serve. Experience with EMR is preferred. Recent graduates and newly licensed providers are welcome.

Essential Functions

The Certified Family Nurse Practitioner provides medical services to the patients of Family Health Services in acute care and the clinical office setting in a holistic approach. Essential Functions

1. Completes patient history and physical.

2. Documents all patient care provided according to policy and Standard of Care Agreement.

3. Formulates and directs plan of care for the patient as according to Standard of Care Agreement.

4. Refers to other physicians, specialists as needed.

5. Prescribes medication in accordance with Ohio Revised Code and Ohio Administrative Code and Formulary provided by the Advanced Practice Nursing laws.

6. Complies with State Advanced Practice Nursing Guidelines/Law on Practicing Medicine.

7. Responds to medical emergencies.

8. Directs patient education for health education, maintenance, emotional and physical needs.

9. Participates and provides care as according to the chronic disease model.

10. Participates in Medical Staff activities at FHS.

11. Participates in Performance Improvement/Risk Management Program.

12. Utilizes supplies in a cost-effective manner.

13. Demonstrates effective communication skills.

14. Establishes and maintains professional working relationship with other members of the health care team.

15. Participates in planning and problem solving.

16. Participates in continuing education and professional growth.

17. Attends provider’s meetings.

18. Maintains knowledge of, and complies with, personnel and medical, policies and procedures.

19. Assists other team members.

20. Assists with seasonal programs as needed.

21. Serves as a role model for clinical staff.

22. Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, other State and Federal laws). This also includes reporting to the Board of Directors, Compliance Officer, Privacy Officer, supervisor, suggestion box, any suspected unethical, fraudulent, or unlawful acts or practices.

Required Education and Experience

1. Must hold a diploma from an accredited School of Advanced Practice Nursing.

2. Licensed to practice as a Nurse Practitioner in the State of Ohio.

3. Current Nurse Practitioner Certification.

Preferred Education and Experience

1. Nursing experience in ambulatory care setting, community health setting is ideal.

2. Minimum 3 years’ experience in practice as a nurse practitioner.

FHS is committed to equal employment opportunity

Work Authorization/Security Clearance

Must be authorized to work in the United States.

Job Type: Full-time

EMR Used: eClinicalWorks

Environment: Outpatient clinic

Education: Master’s (Preferred)

License/Certification: Certified Family Nurse Practitioner

Qualifications: Certified FNP, Current BLS and State Nursing License

Employer type: Non Profit, Clinic

Shift Type: Day Shift

Patient Type: Pediatric, Adults, Geriatric

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Monday to Friday
  • Weekend availability (rotational, as needed)

Work Location(s):

  • (1) Sandusky, Ohio
  • (1) Norwalk, Ohio

AAP/EEO Statement

FHS is committed to equal employment opportunity.  We will not discriminate against employees or applicants for employment on any legally‑recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

In Ohio, the following also are a protected class: race; color; religion; sex; pregnancy, or any illness arising out of and occurring during the course of pregnancy, childbirth or related medical conditions; national origin; disability; age [40 or over], military status and ancestry.

To apply, please provide your resume to Director of Human Resources, Emily Windisch, ewindisch@vapthree.com

Psychiatric Mental Health Nurse Practitioner

Summary/Objective

Family Health Services is a non-profit, Federally Qualified Health Center (FQHC) providing quality, affordable health care to all. We offer primary care, behavioral health, and dental services at our clinics in Sandusky and Norwalk. We have the unique ability to offer medical services to people from all walks of life to afford high quality health care services.

The Psychiatric Mental Health Nurse Practitioner will provide advanced nursing care for patients with psychiatric disorders and may provide psychotherapy under the direction of a psychiatrist.

Duties/Responsibilities:

  • Diagnoses psychiatric disorders and mental health conditions. Distinguishes between physiologically and psychologically based disorders and makes appropriate diagnoses.
  • Assesses patients’ mental and physical status based on the presenting symptoms and complaints. Conducts individual, group, and family psychotherapy for those with chronic or acute mental disorders.
  • Documents patients’ medical and psychological histories, physical assessment results, diagnoses, treatment plans, prescriptions, and outcomes. Writes prescriptions for psychotropic medications as allowed by state regulations and collaborative practice agreements. Monitors patients’ medication usage and results.
  • Evaluates patients’ behavior to formulate diagnoses or assess treatments.
  • Educates patients and family members about mental health and medical conditions, preventive health measures, medications, and treatment plans.
  • Collaborates with interdisciplinary team members including psychiatrists, psychologists, and nursing staff, to develop, implement, and evaluate treatment plans.

Required Skills/Abilities:

  • Ability to diagnose and treat simple and complex psychiatric and mental health problems from adjustment disorders to serious mental illnesses such as schizophrenia, bipolar illness, major depression, and anxiety disorders.
  • Strong skills to manage, coordinate, and evaluate the care and education of the patient and family along the health care process.
  • Ability to manage patients who need to be closely monitored.
  • Trained to adhere to medications and therapies with complex protocols.

Job Description:

  • Expertise in handling sophisticated medical equipment.

Education/Experience:

  • Bachelor’s degree in nursing and an advanced degree from an Advanced Practice Psychiatric Nursing (APPN) graduate nursing program required. APPN graduate education must include the study of basic science, (i.e., pathophysiology, advanced health assessment, brain and behavioral correlates), advanced psychopharmacology and psychotherapeutic techniques; followed by clinical rotations in outpatient mental health settings, hospitals, or residential care settings.
  • Certification by the American Nurses Credentialing Center (ANCC) in psychiatric mental health advanced practice nursing as the area of specialization required.
  • Documented compliance with any state statutes and regulations governing advanced practice psychiatric mental health nursing required.

FHS is committed to equal employment opportunity.

Job Type: Full-time

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Signing bonus

Ability to commute/relocate:

  • Sandusky, OH: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

  • Are you fully vaccinated against COVID-19 or willing to become?

Education:

  • Master’s (Preferred)

Work Location: One location

To apply, please provide your resume to the Director of Human Resources, Emily Windisch, ewindisch@vapthree.com

Psychiatrist

Summary/Objective

Family Health Services is a non-profit, Federally Qualified Health Center (FQHC) providing quality, affordable health care to all. We offer primary care, behavioral health, and dental services at our clinics in Sandusky and Norwalk. We have the unique ability to offer medical services to people from all walks of life to afford high quality health care services.

The Psychiatrist will provide outpatient psychiatric, diagnostic, and therapeutic services in a primary care setting.

Family Health Services is a National Health Service Corps (NHSC) approved health care site. This Full-Time position allows a candidate to apply for the NHSC Loan Repayment Program, with a 2-year Full-Time Service Commitment. We offer a competitive salary and benefits package including malpractice insurance coverage.

Essential Functions

1. Conducts psychiatric examinations

2. Makes diagnoses and prescribes therapy

3. Administers and interprets projective tests

4. Conducts individual and group counseling and education

5. Participates in staff conferences and recommends appropriate treatment approaches

6. Assists in developing and organizing a program of clinic treatment

7. Directs case conferences and serves as a consultant to other staff

8. Confers with patients’ relatives regarding illness and treatment

9. Assists through consultation in establishing psychiatric programs and policies

10. Keeps medical records and prepares psychiatric reports

11. Completes other duties as assigned

Required Skills/Abilities

  • Knowledge of general medicine and psychiatry; current developments in the field of psychiatry and clinic organization, management and procedures
  • Ability to skillfully diagnose and treat severely and persistently mentally ill patients
  • Ability to analyze situation and adopt an effective course of action
  • Ability to prepare records and reports
  • Ability to establish and maintain effective working relationships with others
  • Ability to maintain objectively and confidentiality

General Employee Expectations:

  • Adheres to all FHS Policies and Procedures
  • Conducts self in a manner that represents FHS’s core values at all times
  • Maintains a positive and respectful attitude with all work-related contacts
  • Communicates regularly with direct reports about departmental and FHS concerns
  • Consistently reports to work prepared to perform the duties of the position
  • Meets productivity standards and performs duties as workload necessitates

Education/Experience

  • Board certified or board eligible in Adult and Child Psychiatry
  • MD or DO license in the state of Ohio
  • DEA Certificate
  • At least 2 years’ experience

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Relocation assistance
  • Tuition reimbursement
  • Vision insurance

Job Type: Full-time

Estimated Salary Range: $153,000.00 – $330,000.00 per year

Medical specialties: Psychiatry

Schedule: Monday to Friday

Additional Eligibility Qualifications

Ability to work as a team member. Ability to work with culturally diverse group of people. Must be willing to work flexible hours as required by position.

AAP/EEO Statement

FHS is committed to equal employment opportunity.  We will not discriminate against employees or applicants for employment on any legally‑recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

In Ohio, the following also are a protected class: race; color; religion; sex; pregnancy, or any illness arising out of and occurring during the course of pregnancy, childbirth or related medical conditions; national origin; disability; age [40 or over], military status and ancestry.

To apply, please provide your resume to the Director of Human Resources, Emily Windisch, ewindisch@vapthree.com

Dentist

Summary/Objective

The Dentist is responsible for ensuring the provision of quality of dental services delivered by the staff of Family Health Services (FHS). The Dental Director has chosen to delegate specific responsibilities of the position, aside from dental physician peer review and discipline to the Dentist. This position will assume responsibility for the delivery, coordination and supervision of dental services provided at FHS, and abides by FQHC policies, federal, state, and local regulations within the Dental Department. The person provides direct dental care.

FHS is a National Health Service Corps (NHSC) approved health care site. This allows the dental provider (DDS/DMD) to be eligible to apply for the NHSC Loan Repayment Program with an award amount up to $50,000 for Full-Time status employees and a 2-year Service Commitment.

Essential Functions

  • Routinely meetings with Dental Director to review dental operations.
  • Assists the Dental Director in carrying out the dental care plan.
  • Meet with patients to discuss and treat dental concerns, performing regular cleanings and other preventative procedures, and establish a plan for better dental hygiene.
  • Performing dental procedures, such as extractions, root canals, and filling cavities.
  • Correcting bite issues and overcrowding.
  • Applying helpful agents to teeth, such as sealants or whiteners.
  • Prescribing medications for dental problems, such as pain medications or antibiotics.
  • Giving clients sedatives or anesthesia prior to administering treatments.
  • Ordering diagnostic measures, such as x-rays, models, etc.
  • Using tools, such as drills, probes, brushes, or mirrors, to examine and treat teeth and mouth.
  • Keeping records relating to the oral health of patients and the treatments given to them.
  • Managing and communicating with other staff members to provide care to patients.
  • Exhibits a caring, communicative, and positive interaction with patients and within the total organization.
  • Represents the organization at various community and/or business meetings, committees, and task forces, promotes existing and new programs and/or policies.

General Expectations:

  • Adheres to all FHS Policies and Procedures
  • Conducts self in a manner that represents FHS’s core values at all times
  • Maintains a positive and respectful attitude with all work-related contacts
  • Communicates regularly with direct reports about departmental and FHS concerns
  • Consistently reports to work prepared to perform the duties of the position
  • Meets productivity standards and performs duties as workload necessitates

Required Education/Experience

Must have a D.D.S., Doctor of Dental Surgery or D.M.D., Doctor of Dental Medicine degree from an accredited college of dentistry. Must have an Ohio License.

Work Environment

This job operates in a clinic environment within a Federally Qualified Health Center. This role is routinely exposed to common health care conditions, smells, and noises. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work Remotely

  • No

Job Type: Full-time

Salary: $175,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Application Question(s):

  • Are you fully vaccinated, or willing to become fully vaccinated, against COVID-19?

Language:

  • English, Spanish (Preferred)

License/Certification:

  • Ohio Dental License (Required)

Work Location: One location

To apply, please provide your resume and cover letter to the Director of Human Resources, Emily Windisch, ewindisch@vapthree.com

Dental Hygienist

Summary/Objective

The Dental Hygienist is responsible for the direct delivery of oral hygiene and appropriate preventive services to dental patients of the center. The Dental Hygienist will also be responsible for providing appropriate oral health information to FHS participants and staff, including outreach events.

Essential Duties & Responsibilities:

  • Assists in the oral health management of all clinic patients.
  • Obtains baseline oral hygiene assessment data based upon accepted principles of oral hygiene and periodontal care.
  • Records patient-hygienist transactions as they occur in the patient’s dental record so that the dental record accurately and completely reflects the nature of the contact, the condition of the patient and the care or treatment provided.
  • Provides oral health education and appropriate individual counseling for all center dental patients.
  • Provides clinical oral hygiene services including dental prophylaxis, scaling, sealant application and fluoride application consistent with accepted professional practices and standards and in compliance with applicable state law and the center’s clinical protocols. Works with Dentist to assist in coordination of care and referral for patients receiving preventive services.
  • Performs independent procedures as delegated and directed by a dentist in accordance with state regulations and law as well as Oral Health Department protocol and directive.
  • Assists in the maintenance of all Oral Health Department areas in compliance with department directives and policies as well as center policies and procedures relative to infection control, exposure control and safety issues.
  • Receives and places necessary telephone calls consistent with professional matters, clinic business and patient care of the Oral Health Department.
  • Assists with various clinical and administrative functions of the center as appropriate and time permits.
  • Ensures the proper disposal of all contaminated or potentially contaminated materials in accordance with Oral Health Department directive and center policy as well as state federal regulation(s).
  • Complies in full with the center’s Exposure Control Plan.
  • Travels when necessary to meet operational needs.
  • As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.
  • Responsible for personal compliance with all applicable federal, state, local and center rules, regulations, protocols and procedures governing the practice of dental hygiene and the clinical provision of dental hygiene services as well as those relating to, but not limited to, personnel issues, work place safety, public health and confidentiality.

Competencies:

  • Teamwork
  • Interpersonal Skills
  • Cost Consciousness
  • Computer Competency
  • Diversity
  • Ethics
  • Organizational Support
  • Professionalism
  • Safety and Security
  • Attendance/Punctuality
  • Dependability
  • Flexibility

Education and/or Experience

Graduation from an accredited school of dental hygiene is required. Ability to maintain appropriate clinical privileges is required. Must have unrestricted license to practice Oral Hygiene in Ohio and current CPR (BLS) certification for this position.

Position requires a comprehensive knowledge of oral hygiene care in outpatient settings. Knowledge of the principles and practice of modern oral hygiene and periodontal patient care is necessary. The Dental Hygienist must be cognizant of the public health, social and economic factors which impact on the overall health, and more specifically the oral health of their patients. The Dental Hygienist must be able to creatively work with other health care professionals from a variety of disciplines to achieve maximal program effectiveness and patient benefit. The ability to creatively solve problems through individual and/or programmatic action is an important part of this position.

Work Remotely

  • No

Job Type: Full-time

Salary: $32.00 – $36.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Application Question(s):

  • Are you fully vaccinated, or willing to become fully vaccinated, against COVID-19?

Experience:

  • Dental Hygienist: 1 year (Required)

License/Certification:

  • Dental Hygienist (Required)

Work Location: One location

To apply, please provide your resume and cover letter to the Director of Human Resources, Emily Windisch, ewindisch@vapthree.com

Licensed Independent Social Worker (LISW), Licensed Social Worker (LSW), Licensed Professional Clinical Counselor (LPCC)

Summary/Objective

Meets with patients, their families, guardians or agency representatives and completes behavioral health diagnostic assessment. Provides psychotherapy for individuals who qualify for services on site.

Family Health Services is a National Health Service Corps (NHSC) approved health care site. This Full-Time position allows a candidate to apply for the NHSC Loan Repayment Program, with a 2-year Full-Time Service Commitment. We offer a competitive salary and benefits package including malpractice insurance coverage.

Essential Functions

  1. Completes behavioral health diagnostic assessments.
  2. Creates positive relationship with patients, their families, guardians or agency representatives.
  3. Provides psychotherapy for individuals, couples, and families who qualify for services on site.
  4. Advocates and refers individuals with serious mental illness and/or substance abuse/addiction to community agencies for treatment.
  5. Networks with local social service agencies and educational agencies to remain knowledgeable about available services and the referral process for those services.
  6. Provides crisis intervention services on site, as needed.
  7. Frequent contact with staff of community agencies and the general public. Daily contact with agency staff. Must develop and maintain positive relationship with all of the above.
  8. If working in the outreach/school district setting, adhere to district policies and procedures for student referrals, release of student information, and receipt of information.
  9. Other duties as assigned.
  10. Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, other State and Federal Laws). This also includes reporting to the Board of Directors, Compliance Officer, Privacy Officer, supervisor, suggestion box, and any suspected unethical, fraudulent, or unlawful acts of practices.

Essential Knowledge, Skills and Abilities

Knowledge of all available services provided at FHS, community resources, interpersonal communication strategies, and computer software.

Skill in communicating effectively in both written and verbal form, interviewing techniques, managing multiple priorities, effective time management practices, de-escalation skills, problem-solving skills, and managing change and conflict.

Ability to manage time and deal with multiple priorities, problem solving, exercise sound judgement, define problems, collect data, establish facts and draw valid conclusions, make decisions, maintain information in confidential manner, listen well, maintain records and data, use the computer programs and communicate effectively including via the computer. Encourage staff to work towards their full potential and to provide excellent services to our patients and their fellow co-workers.

Required Education and Experience

  1. Master’s Degree in Social Work or related field with licensure and credentials per the State of Ohio.
  2. At least 2 years work-related experience in social service field.

Preferred Education and Experience

  1. Experience in a community health setting.
  2. Experience working with youth and adult populations.
  3. Licensed Social Worker in the state of Ohio.

AAP/EEO Statement

FHS is committed to equal employment opportunity.  We will not discriminate against employees or applicants for employment on any legally‑recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

In Ohio, the following also are a protected class: race; color; religion; sex; pregnancy, or any illness arising out of and occurring during the course of pregnancy, childbirth or related medical conditions; national origin; disability; age [40 or over], military status and ancestry.

To apply, please provide your resume and cover letter to the Director of Human Resources, Emily Windisch, ewindisch@vapthree.com

Medical Assistant – FT/PRN

Summary/Objective

The Medical Assistant performs duties essential to the patient visit and other duties as assigned.

Essential Functions

  1. General office skills.
  2. Disseminate information by telephone, mail service or e-mail.
  3. Performs other duties as assigned.
  4. Triage responsibilities.
  5. Assist providers in patient diagnosis by gathering patient history, obtaining vital signs, chief complaints, verifying medications and allergies, ensuring patients are properly dressed/undressed for exam. Afterwards, review the chart for presence of information that the provider might need during the visit (labs, consults, ER reports).
  6. Must have an understanding of legal and ethical issues.
  7. Scheduling and managing patient appointments and referrals with required documentation.
  8. Clean, prepare, and sterilize instruments.
  9. Performs electrocardiograms, phlebotomy, and laboratory procedures as directed by health care provider, including but not limited to pregnancy tests, strep tests, urine dips, hemoglobin, and blood sugar testing.
  10. Perform routine administrative and clinical tasks such as aerosol treatments ordered by a physician.
  11. Updating and filing patient’s medical records.
  12. Collect, prepare, and perform basic laboratory specimens and tests.
  13. Instruct patients about medications and special diets.
  14. Prepare and administer medications as directed by a physician.
  15. Telephone prescriptions to pharmacy.
  16. Ensure exam rooms are clean, stocked, and ready for patients.
  17. Remove sutures and change dressings.
  18. Observe and follow required safety protocols, including handling and disposal of sharps, use of personal protective equipment, exposure to blood borne pathogens, and general safety of employees and patients.
  19. Assist other team members as needed.
  20. Attends staff meetings.

Required Education and Experience

  1. Graduate of certified medical assistant program or equivalent
  2. Applicant must be organized and able to prioritize assignments
  3. Must be able to do multi-tasking, problem-solving, and have decision-making skills
  4. Follow detailed instructions with attention to detail
  5. Ability to work with a culturally diverse group of people
  6. Must be proficient in computer knowledge – Microsoft Office, Excel
  7. Excellent typing skills
  8. EMR experience a plus
  9. Knowledge of medical terminology
  10. Good customer relationship skills and a strong work ethic
  11. Applicant must possess independence and initiative

Work Environment

This job has frequent exposure to dust, constant noise, vibrations and hands in water. This job has occasional intermittent noise, outside exposure, excessive heat, cleaning agents, excessive cold, dampness, excessive humidity, dry atmospheric conditions, and animals.

Physical Demands

Physical demands include lifting up to 30 pounds daily, carrying up to 30 pounds daily, 1-2 hours of standing at a time, 5-10 minutes of walking at a time throughout the day, sitting 15-30 minutes at a time. Color distinction is necessary, and no greater loss of hearing than 40dB average for 500, 1000, 2000 H.

AAP/EEO Statement

FHS is committed to equal employment opportunity.  We will not discriminate against employees or applicants for employment on any legally‑recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

In Ohio, the following also are a protected class: race; color; religion; sex; pregnancy, or any illness arising out of and occurring during the course of pregnancy, childbirth or related medical conditions; national origin; disability; age [40 or over], military status and ancestry.

To apply, please provide your resume to the Director of Human Resources, Emily Windisch, ewindisch@vapthree.com

Front Desk Receptionist

Summary/Objective

To support the operation of the clinic by maintaining the front office and representing the office with professionalism. This position requires the ability to multi-task and prioritize responsibilities, handling patient requests, placing outbound calls to patients, and handling all administrative tasks with a positive attitude.

Essential Functions

    1. Welcomes patients and visitors in person by greeting them in a timely manner
    2. Receives phone calls and directs questions to appropriate personnel according to policy.
    3. Documents phone calls and conversations in record as needed according to policy.
    4. Effectively communicates with both internal and external customers to ensure smooth operation of the clinic.
    5. Optimizes patients’ satisfaction, provider time, and clinic space utilization by efficiently scheduling appointments according to policy
    6. Verifies insurance benefits and eligibility prior to scheduled appointments using various web portals
    7. Pre-registers patients and reminds patients of appointments via telephone the day prior to scheduled appointments.
    8. Registers and checks patients in for their appointments in a timely manner
    9. Maintains patient accounts by accurately entering data such as demographics and insurance information in the electronic health records system
    10. Scans documents into EMR as appropriate, including but not limited to patient’s photo ID, insurance card, intake paperwork, and financial information related to the FHS Sliding Fee Scale
    11. Faxes, scans, files, and mails documentation as necessary
    1. Collects and posts patient payments utilizing office software, provides patient receipts for payments
    2. Ensures kiosks are functioning for patient check-in
    3. Assists patients with completing medical information forms and obtains signatures for consent according to policy.
    4. Completes return to work/school slips in coordination with nurse or provider.
    5. Provides a positive patient experience by anticipating the needs of patients, answering patient’s questions, and maintaining a clean and presentable front office and reception area.
    6. Assists in maintaining office equipment.
    7. Demonstrates effective communication
    8. Responds to crisis situations according to
    9. Maintains knowledge of clerical, personnel, medical policies and
    10. Participates in continuing
    11. Participates in staff
    12. Participates in Quality Improvement
    13. Utilizes supplies in a cost-effective
    14. Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, other State and Federal Laws). This also includes reporting to the Board of Directors, Compliance Officer, Privacy Officer, supervisor, suggestion box, and any suspected unethical, fraudulent, or unlawful acts of practices.
    15. Must be familiar with the operation of FHS office and be available to work varying hours as
    16. Performs other duties as assigned.

Required Education and Experience

High school diploma with knowledge of computers and data entry is required.

Preferred Education and Experience

Certificate/Degree or equivalent experience in EMR or related field. Minimum one year of clerical experience

Additional Eligibility Qualifications

Ability to work as a team member. Ability to work with culturally diverse group of people. Must be willing to work flexible hours as required by position.

Work Environment

This job operates in a health care office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job has frequent exposure to dust, constant activity and noise, hands in water, excessive heat, cleaning agents, excessive cold, dampness, excessive humidity, and dry atmospheric conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have the ability to travel independently throughout the facility to access information from other departments. Must have the ability to sit for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

AAP/EEO Statement

FHS is committed to equal employment opportunity.  We will not discriminate against employees or applicants for employment on any legally‑recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

In Ohio, the following also are a protected class: race; color; religion; sex; pregnancy, or any illness arising out of and occurring during the course of pregnancy, childbirth or related medical conditions; national origin; disability; age [40 or over], military status and ancestry.

To apply, please provide your resume to the Director of Human Resources, Emily Windisch, ewindisch@vapthree.com

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